Refund policy

30-Day Money-Back Guarantee We want you to love your purchase. Return any unworn item within 30 days of delivery for a full refund, no questions asked. This applies to all products except personalised or custom items.

How to Return Items

1. Contact Us: Email support@hypewalkco.com or use our online returns portal
2. Receive Return Label: We'll send you a prepaid Royal Mail return label within 24 hours
3. Package Items: Place items in original packaging with all tags attached
4. Drop Off: Take to any Post Office or arrange collection
5. Track Return: Monitor your return using the provided tracking number

Return Requirements

• Items must be unworn (indoor try-on only)
• Original packaging and labels must be intact
• Shoes must be in sellable condition
• Include original receipt or order number
• Returns initiated within 30 days of delivery

Exchange Process Free exchanges for different sizes or colours within 30 days:

• Contact our customer service team
• We'll arrange collection of original item
• New item dispatched within 1 business day
• Size exchanges processed within 3-5 business days

Refund Processing

• Inspection: 1-2 business days after we receive your return
• Refund Issued: 3-5 business days to original payment method
• Credit/Debit Cards: 5-7 business days to appear in account
• PayPal: 3-5 business days
• Klarna/Clearpay: Automatic adjustment of payment plan

Damaged or Defective Items If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We'll arrange immediate replacement or full refund
• No need to return damaged items in most cases
• Express replacement dispatched within 24 hours

Non-Returnable Items

• Items worn outside (beyond indoor try-on)
• Items damaged through misuse or normal wear
• Personalised or customised products
• Items returned without original packaging
• Items returned after 30-day window

Return Shipping Costs

• UK Returns: FREE (we provide prepaid labels)
• Exchanges: FREE both ways
• Customer Error: FREE (we stand behind our service)
• International Returns: Customer responsible for return costs

Store Credit Option Choose store credit instead of refund for:

• 10% bonus credit (£100 refund = £110 store credit)
• Never expires
• Can be combined with sales and promotions